D365 Technical Architect

About Xerox Holdings Corporation

Xerox has revolutionized the workplace for over a century, leveraging its leadership in office and production print technology to evolve into software and services that empower the modern hybrid workplace. The company continues to innovate, providing client-centric and digital-first technology solutions that support a global workforce, offering essential business and technology tools that enhance workplace success. Additionally, Lexmark has joined Xerox, combining extensive industry experience into a unified vision.

Joining Xerox means engaging in a technology-driven environment where your expertise and creativity influence future innovations. Whether early in your career or a seasoned professional, Xerox offers growth opportunities to impact industries worldwide, supported by comprehensive benefits that nurture professional growth and work-life balance.

Role Overview

The company seeks a proactive D365 Technical Architect responsible for designing and delivering solutions across Dynamics 365 Sales, Customer Service, Field Service, Project Operations, and Power Pages portals. This role collaborates closely with Product Owners, Functional Architects, and agile teams to ensure technical excellence and drive software lifecycle improvements, influencing the strategic direction of the D365 and Power Platform environment.

Key Responsibilities

• Translate business requirements into scalable technical architectures using Dataverse, Dynamics 365, Power Platform, and Azure.
• Design secure, high-functioning Power Pages websites, encompassing authentication, permission management, API interactions, and custom scripting via Liquid and JavaScript.
• Create and implement integration solutions using Azure Functions, Service Bus, APIs, and ETL tools like SSIS and KingswaySoft, selecting optimal patterns for performance and dependability.
• Promote configuration-first approaches to maintain agility and ensure customization sustainability through Microsoft's updates.
• Develop and update comprehensive technical documentation including architecture diagrams, data models, integration specifications, and decision logs.
• Lead and refine application lifecycle management strategies covering environment structuring, layering of solutions, use of managed solutions, and branching practices.
• Oversee operational readiness by implementing monitoring mechanisms, Application Insights telemetry, alerting systems, and runbooks.
• Coordinate the adoption of Microsoft's release waves to maximize platform capabilities while minimizing disruptions.
• Collaborate with agile teams to ensure the successful implementation and integration of technical designs.
• Communicate technical options, risks, and solutions succinctly to executive leadership.

Required Qualifications

• Minimum of 7 years experience in software development or solution architecture, including at least 4 years specializing in Dynamics 365 or Power Platform development.
• In-depth hands-on skills with C#/.NET plugins, custom APIs, JavaScript/TypeScript, Power Apps Component Framework controls, Power Automate, and Dataverse Web API.
• Proven technical delivery expertise in Dynamics 365 Customer Service and/or Field Service modules.
• Experience in building and maintaining Power Pages or Power Apps portals.
• Proficient in DevOps practices including source control, continuous integration/continuous deployment pipelines tailored for Power Platform solutions, plus environment and release management.
• Experienced working within complex, heavily customized, and integrated Dynamics 365 environments.
• Strong analytical abilities to convert business processes and needs into effective technical designs.
• Excellent communication skills to articulate technical considerations effectively to both technical teams and business stakeholders, including executives.
• Adept at managing multiple priorities with flexibility in changing environments.

Preferred Qualifications

• Familiarity with Dynamics 365 Sales and Project Operations modules.
• Expertise with Field Service mobile features, including offline capabilities and Resource Scheduling Optimization.
• Knowledge of Omnichannel for Customer Service, AI-powered tools such as Copilot Studio within Dynamics 365.
• Experience integrating Azure services like Function Apps, Service Bus, Logic Apps, API Management, and Key Vault.
• Skills in data migration and integration leveraging SSIS with KingswaySoft or Azure Data Factory.
• Proficiency with SQL Server database technologies including T-SQL and stored procedures.
• Relevant Microsoft certifications, e.g., Power Platform Solution Architect Expert (PL-600), Power Platform Developer (PL-400), Dynamics 365 Functional Consultant certifications, or Azure DevOps Engineer Expert (AZ-400).

Personal Attributes

• Initiative-driven with a proactive approach to ownership and problem resolution.
• Creative problem solver capable of balancing practicality in complex trade-offs.
• Collaborative team player able to work effectively across different organizational levels.
• Highly organized and effective in delivering results within fast-paced environments.
• Continuously updates knowledge on Microsoft's evolving roadmap and innovates accordingly.

Education

A Bachelor's degree or equivalent qualification is mandatory.