CXQO Associate at AWS

Role Overview

Within AWS Solutions, this role focuses on delivering business applications designed to streamline operations for millions of companies by leveraging Amazon’s expertise and technology. The position supports backend data operations for Amazon Go physical stores, contributing to innovative retail experiences that emphasize convenience and technology-driven shopping.

Key Responsibilities

• Carry out data gathering activities related to devices, applications, or services at Amazon.
• Follow established Standard Operating Procedures (SOPs) and guidelines daily to complete assigned tasks.
• Engage in initiatives to improve process quality, accuracy, and efficiency across your team’s operations.
• Collaborate with your manager to report and resolve task delays or technical blockers.
• Notify development teams regarding any tool or software issues encountered.
• Ensure strict confidentiality and compliance with Amazon's policies concerning secure handling of sensitive information.

Team and Culture

AWS values diversity and inclusion, fostering an environment where employees can bring unique perspectives and collaborate effectively. The team comprises entrepreneurial, agile leaders focused on advancing customer shopping experiences through innovative technology such as contactless checkout and smart carts.

Candidate Profile

• Possess a bachelor's degree.
• Proficient in English for speaking, writing, and reading.
• Flexibility to work varying shifts including nights, weekends, and holidays.
• Preferred: Familiarity with Microsoft Office suite.
• Preferred: Proficiency in Hindi language skills.

Additional Information

AWS is committed to work-life balance, inclusivity, mentorship, and professional growth opportunities aiming to support employees holistically. Reasonable accommodations are available for individuals with disabilities during the recruitment and onboarding process.