Customer Value Management Specialist

About Digicel

Digicel is a prominent provider of digital connectivity and communication services, operating modern wireless and fiber networks across 25 markets in the Caribbean, Central, and South America. Serving nine million customers with mobile, home, and business solutions, Digicel is committed to enhancing economic participation and digital inclusion in the region. Their operations are driven by core values of Diversity, Integrity, Growth, and Innovation, with a workforce of 5,000 employees focused on making a positive impact.

Role Overview

The Customer Value Management Specialist plays a vital role in crafting and implementing customer-focused strategies aimed at boosting retention, enhancing customer experiences, and maximizing lifetime value through behavioral analytics. This position involves collaboration with Commercial, Product, and Marketing teams to translate complex data into actionable insights that support Digicel's strategic growth goals.

Key Responsibilities

• Develop predictive models to identify customers at high risk of churn and design targeted retention strategies.
• Analyze churn trends and customer segments to monitor base erosion and recommend improvements.
• Oversee core customer base performance by analyzing activity, spending, preferences, and engagement.
• Segment customers to tailor interventions that enhance retention, increase ARPU, and promote longevity.
• Model customer trends to forecast and align planning and strategy effectively.
• Identify and implement initiatives to stimulate incremental revenue from existing customers, including campaign development and upselling opportunities.
• Manage SMS communication strategies to ensure commercial relevance and compliance with best practices, while monitoring opt-out rates from promotional messages.

Qualifications & Experience

• Bachelor's degree in Statistics, Actuarial Science, Computer Science, or a related discipline (or equivalent professional qualification).
• Proficiency in SQL and executing database queries.
• Advanced skills in Excel, including pivot tables and Power Query.
• Experience with campaign or customer value management is advantageous.
• Strong ability to interpret and analyze complex data sets using statistical methods.
• Equivalent academic and work experience combinations will be considered.

Technical & Functional Competencies

• Strong business insight and commercial awareness.
• Exceptional attention to detail and analytical capabilities, with ability to meet tight deadlines in a dynamic environment.
• Effective communication skills to clearly present updates, challenges, and recommendations.
• Capacity to work both independently and collaboratively with a willingness to acquire new skills.
• Excellent interpersonal skills.
• Advanced proficiency in PC applications such as Excel, PowerPoint, and Word.

Additional Information

Applicants are encouraged to apply by Wednesday, September 30, 2026.

Disclaimer: This job description outlines the primary responsibilities of the role but is not exhaustive. The incumbent may be required to undertake other tasks as deemed necessary. Maintaining a safe, organized, and clean working environment while adhering to safety protocols is mandatory for all employees.