Customer Support Specialist - Cork

About the Role

Join our Cork-based Customer Support team at TELUS Digital, located in our Mahon office, where you'll engage in providing excellent assistance to customers of a globally leading privacy-focused technology company. Embedded in a permanent employment contract, you will help foster a safer, more private internet by handling inquiries through chat, email, SMS, and phone while resolving technical issues related to accounts, billing, subscriptions, and more.

Working hours include shifts across 2:00 p.m. to 1:00 a.m., from Monday to Sunday, subject to schedule adjustments. Compensation includes a base annual salary of €29,900 gross, a monthly performance bonus up to 10%, and additional shift premiums for late-night hours (10 pm to 1 am). Your responsibilities will encompass problem-solving, explaining security and privacy topics clearly, escalating complex matters, documenting interactions accurately, and collaborating with cross-functional teams to enhance processes and customer satisfaction.

Candidate Profile and Skills

Ideal candidates possess strong communication abilities at C1/C2 English proficiency, prior experience in customer-facing or call center roles, meticulous attention to detail especially when handling sensitive privacy data, and a keen interest in technology, cybersecurity, and online safety. You should be adaptable to learning new tools and workflows quickly and demonstrate excellent organizational skills.

Benefits and Work Environment

• Permanent employment with real career growth potential
• Performance-based bonuses and shift premiums
• Opportunities for professional advancement within a global leader in digital customer experience
• A multicultural, dynamic workplace in a modern office featuring relaxation and play areas
• Onsite gym facilities, free parking, and subsidized canteen
• Private medical insurance after six months (via VHI)
• Bike-to-work tax relief and pension scheme
• Maternity and paternity leave
• Access to GP care and occupational health advisory services
• Engagement in corporate social responsibility initiatives and community projects

Additional Information

This permanently based job will commence in September 2026. We value diverse backgrounds and encourage applications even if all criteria are not fully met. TELUS Digital is an equal opportunity employer committed to fostering an inclusive and diverse work environment where hiring is based solely on qualifications, merit, and performance.