- Experience
- 1–3 yrs
- Salary
- INR 500,000 – INR 550,000 / year
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Open to candidates who have completed graduation in any discipline.
- Resume
- Required to apply
Where you'll work
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Job description
About Akidha
Akidha is evolving beyond a traditional pharmacy or medicine delivery startup into a cutting-edge, consumer-driven health technology platform. Its focus includes medicine ordering and fulfillment, last-mile delivery, analytics-driven business growth, internal automation, employee experience, scalable operational technology, and building a brand distinguished by warmth and trust.
Role Overview
We are seeking customer-oriented professionals to join Akidha's rapidly expanding team to deliver outstanding support experiences. The ideal candidate will address customer inquiries with empathy, accountability, and efficiency across multiple channels while enhancing retention and satisfaction.
Key Responsibilities
- Manage customer interactions through calls, chats, emails, and other support avenues within a blended process.
- Resolve customer concerns with empathy and take ownership until resolution.
- Achieve swift and effective solutions to maintain superior customer satisfaction levels.
- Foster customer loyalty and develop lasting relationships.
- Collaborate with operations, delivery, and internal teams to handle escalations and provide resolutions.
- Keep precise records of customer feedback and interactions.
- Detect common issues and provide actionable insights to relevant teams.
- Assist customers dealing with order processing, delivery issues, and product inquiries.
- Ensure compliance with established SLAs and quality benchmarks.
Requirements
- 1 to 3 years of experience in Customer Support, Service, or Success roles.
- Mandatory experience interacting with B2C clientele.
- Background in HealthTech, Healthcare, Pharmacy, E-commerce, or Consumer Technology is an advantage.
- Proficient communication skills in English and Hindi; knowledge of additional regional languages is a plus.
- Strong aptitude for problem-solving and managing conflicts effectively.
- Demonstrated empathy, patience, and a customer-first approach.
- Ability to multitask efficiently in a fast-paced startup atmosphere.
- Familiarity with CRM or ticket management systems preferred.
Additional Qualifications That Are Favorable
- Experience with customer retention or loyalty programs.
- Capable of managing escalations and handling dissatisfied customers.
- Previous exposure to a startup environment.
- Understanding of healthcare or medicine delivery operational workflows.
Benefits of Joining Akidha
- Chance to contribute to and grow within a high-velocity HealthTech startup.
- High levels of ownership and opportunities for continuous learning.
- A collaborative, people-oriented workplace culture.
- A dynamic environment where your work creates a significant impact.
Minimum education
Bachelor's Degree