- Experience
- 2+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- Work from home
- Resume
- Required to apply
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Job description
About the Company
TyrAds is a prominent technology-driven loyalty and rewards platform that collaborates with enterprises to provide their customers with valuable and rewarding experiences. Serving millions of users, TyrAds develops cutting-edge AdTech solutions powered by big data, machine learning, and deep learning technologies. Their infrastructure manages over 10,000 events per second, delivering scalable real-time insights. The company offers seamless user experiences across web, Android, and iOS platforms, while utilizing ML and AI to enhance personalization and ad performance.
The organization consists of over 90 employees globally, embracing values such as transparency, ownership, learning from errors, and respect for cultural diversity. Product development follows Agile methods with weekly releases and efficient collaboration through tools like GitHub, Jira, and Slack.
Role Overview
The Customer Support Specialist will act as the frontline contact for players and customers, ensuring prompt, empathetic, and effective service. This role is vital in sustaining customer satisfaction, fostering trust, and providing actionable insights to improve products and services. Weekend availability is required for this position.
Key Responsibilities
- Handle customer queries professionally and courteously via email and chat.
- Diagnose problems, offer clear solutions, and escalate issues appropriately.
- Maintain support communications that reflect the brand's tone and meet service standards.
- Identify repetitive concerns and help refine FAQs and knowledge base resources.
- Relay user feedback and insights to internal teams to boost overall client experience.
- Utilize and enhance support platforms like Intercom to manage tickets effectively.
- Adhere to established workflows and processes to ensure consistent quality in responses.
Candidate Requirements
- Minimum of two years’ experience in customer support, preferably within the gaming, technology, or digital services sectors.
- Excellent written and verbal communication skills in English (subject to evaluation during recruitment).
- Strong empathy and adept problem-solving skills coupled with a customer-oriented approach.
- Genuine passion for gaming and commitment to delivering outstanding player experiences.
- Willingness to work on weekends as required.
Preferred Qualifications
- Familiarity with Intercom or equivalent customer support software.
- Prior experience providing player support or participating in live operations in the gaming industry.
- Proficient in spreadsheet use and comfortable with Google Workspace applications.
- Experience collaborating within remote, multinational teams.
- Knowledge of rewarded gaming offerwalls and relevant user support experience is a significant plus.