Customer Support Specialist

Role Overview

This full-time position based in Kolkata involves providing comprehensive customer support across multiple channels including phone, email, and chat. The specialist will deliver accurate information about Webingo's services, resolve client issues efficiently, and ensure a high standard of client satisfaction.

Key Duties

• Professionally manage inbound and outbound customer calls.
• Address customer inquiries via phone, email, and WhatsApp promptly.
• Engage with prospective clients and follow up on their queries.
• Assist the sales team by updating and managing leads and customer databases.
• Handle daily back-office tasks and documentation accurately.
• Prepare quotations, proposals, and reports while maintaining CRM and databases.
• Organize client meetings, appointments, and follow-ups systematically.
• Keep detailed records of all customer interactions and transactions.
• Collaborate with internal teams to facilitate seamless client services.
• Resolve customer issues swiftly ensuring satisfaction is maintained.
• Follow up on pending customer requests and internal tasks punctually.
• Maintain confidentiality regarding company and client information.

Required Skills and Qualifications

• Graduation in any discipline is preferred.
• Between 1 to 2 years of experience in customer support, sales, telecalling, or back office operations; exceptional freshers with strong communication skills may also apply.
• Proficiency in spoken and written English is essential.
• Professional, confident, and presentable demeanor.
• Strong interpersonal skills with the ability to handle customers effectively.
• Familiarity with MS Office (Word, Excel, Outlook) and Google Workspace.
• Capability to multitask in a dynamic environment.
• Positive mindset with eagerness to learn and progress professionally.

Preferred Attributes

• Effective persuasion and negotiation capabilities.
• Well-developed organizational and time management skills.
• Customer-first approach coupled with problem-solving aptitude.
• Self-driven, disciplined, and focused on meeting targets.
• Able to work autonomously and collaboratively within teams.

Additional Information

Interested applicants should submit their CV via phone at 8001871234 or email hr@webingo.in.