Back Office Specialist

Role Overview

This position is a full-time, onsite Customer Service Executive opportunity located in Kolkata. The person in this role will manage inbound customer communications via phone, email, and chat, delivering clear information about Webingo's offerings and resolving customer issues promptly. This role demands excellent coordination with internal teams for seamless client support and requires strict confidentiality.

Primary Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Respond effectively to customer inquiries received by phone, email, and WhatsApp.
• Engage with potential clients and follow up on their inquiries diligently.
• Assist sales teams by managing leads and maintaining customer records accurately.
• Conduct daily back-office operations including documentation and data management.
• Prepare accurate quotations, proposals, and reports, maintaining CRM and database integrity.
• Arrange meetings, appointments, and follow-ups ensuring proper scheduling with clients.
• Keeps detailed records of customer interactions and transactions.
• Collaborate with internal departments to ensure excellent client servicing.
• Resolve customer issues timely, upholding high customer satisfaction standards.
• Ensure prompt follow-ups on outstanding tasks and customer demands.
• Maintain confidentiality concerning company and client information at all times.

Skills and Qualifications

• Graduate degree in any field preferred.
• Experience ranging from 1 to 2 years in Customer Support, Sales, Telecalling, or Back Office Operations is desirable.
• Fresh graduates with strong communication skills are welcome to apply.
• Proficiency in verbal and written English communication is essential.
• Presentable, confident, and smart demeanor required.
• Strong interpersonal aptitude and capability to handle customer interactions.
• Basic familiarity with MS Office applications (Word, Excel, Outlook) and Google Workspace.
• Ability to multitask effectively and thrive in a fast-paced environment.
• Positive mindset combined with eagerness to learn and advance.

Preferred Attributes

• Effective convincing and negotiation competencies.
• Excellent organizational skills and time management.
• Customer-focused with good problem-solving abilities.
• Self-driven, disciplined, and oriented towards meeting objectives.
• Comfortable working independently and as part of a team.

Additional Information

Candidates interested in this role may submit their resumes via the contact number 8001871234 or email at hr@webingo.in.