Customer Support Representative

About Komatsu Australia

Join a workplace that values inclusivity and diverse backgrounds and encourages all employees to contribute to creating value together. Komatsu Australia fosters a supportive culture where every individual thrives.

Role Overview

As part of Komatsu's Customer Support Centre based in Welshpool, you will act as the initial point of contact for parts-related enquiries. Your role is critical in assisting customers across Australia, supporting them through parts sales, quotations, orders, deliveries, and addressing technical questions.

Key Responsibilities

• Handling parts enquiries, preparing quotations, managing sales, and processing orders promptly.
• Providing knowledgeable technical support and guidance on parts.
• Conducting follow-ups on customer requests and managing urgent or critical orders.
• Sourcing parts efficiently, including the management of backorders.
• Maintaining communication channels through phone, email, and face-to-face interactions to support customers effectively.
• Establishing and nurturing strong customer relationships by delivering exceptional service experiences.
• Collaborating with various internal teams to meet and exceed customer service objectives.

Work Schedule and Location

The role operates on a roster of five working days followed by two days off. The workplace is situated in Welshpool, Western Australia.

Candidate Profile

• Experience in parts sales, interpreting parts information, or customer support within technical or industrial sectors.
• Good understanding of earthmoving machinery with demonstrated mechanical aptitude.
• Exceptional customer service capabilities with skillfulness in relationship building at multiple organizational levels.
• Proficiency in Microsoft Office and general business software applications at an intermediate level.
• Strong communication skills, competent in mathematical reasoning and problem-solving.
• Capacity to work autonomously while managing priorities effectively in a fast-moving environment.
• Trade qualification is advantageous but not a mandatory requirement.

Benefits Offered by Komatsu

• Family-friendly policies including paid primary carer parental leave for 16 weeks and 4 weeks for secondary carers, alongside other benefits promoting work-life balance.
• Financial security measures such as Income Protection Insurance and Death & Disability Insurance through the company's superannuation fund, plus options for novated leasing.
• Opportunities for career advancement, recognition awards, flexible working conditions, continuing education, and internal career progression.
• Health benefits including a corporate discount with Bupa and access to Total Wellbeing solutions.
• Travel perks including discounts with major companies such as Avis, Qantas, Crown, IHG, and travel agencies.
• Potential eligibility for an annual performance bonus.
• Referral incentives offering a $3000 payment for recommendations leading to successful hires.

Additional Information

Komatsu cultivates a zero-harm workplace culture emphasizing safety, inclusiveness, and equal opportunity. The organization is proud to support a workforce diverse in skills, cultures, experiences, and backgrounds and actively promotes an environment where women are empowered to succeed.