Customer Support Officer - Sealed Roads

About Cardinia Shire Council

Cardinia Shire Council is among Victoria's fastest-growing municipalities, recognized for innovation and its community-oriented approach. The Council focuses on providing top-tier services to residents through a culture that values curiosity, continuous improvement, and passion for creating a vibrant, sustainable living and working environment. The organisation prides itself on fostering diverse perspectives, encouraging learning, and ensuring each employee's efforts make tangible community impacts.

Role Overview

This hands-on and community-centered role supports the daily maintenance and safety of local civil infrastructure. As a key liaison between the public and the Civil Maintenance team, you will deliver transparent communication, superior service, and excellent customer experience. Your commitment will help promote safer roads and public spaces while solving community issues through effective problem-solving.

Key Responsibilities

• Provide professional, empathetic, and clear support to customers.
• Investigate and address requests, hazards, and defects related to roads, footpaths, and drainage systems.
• Carry out inspections consistent with the Road Management Plan, collecting precise field data.
• Assist with emergency response activities, including occasional after-hours duties.
• Have knowledge of earth-moving machinery and contribute to minor civil construction improvement tasks.

Required Skills and Qualifications

• Experience working directly with customers, maintaining calmness and focusing on solutions.
• Strong communication skills to effectively manage community expectations and establish trust.
• Aptitude for gathering accurate field data, encompassing photographic evidence, measurements, and written evaluations.
• Proficiency in Microsoft Office, Reflect, and other council-specific software.
• Understanding of civil infrastructure components such as roads, drainage, footpaths, and street furniture.
• Possession of a valid Victorian driver’s license, Construction Induction Card, Level 2 First Aid Certificate, and traffic management accreditation.
• Physical ability to undertake manual labour; preferably holding a Certificate III in civil construction, road transport, or a related field.

Benefits and Work Culture

• Participate in impactful and innovative projects benefiting the local community.
• Access professional growth through education, training programs, and leadership development initiatives.
• Be part of Council's sustainability efforts aimed at reducing environmental impact and promoting eco-friendly community practices.
• Enjoy a balanced work-life environment with dedicated programs for physical and mental health support.

Additional Information

• Position designated as Band 4, full-time and ongoing.
• Applications close on 7th September 2026.
• Selection process may include National Police Check, pre-employment medicals, and potentially Financial, Traffic, or Working with Children Checks.
• Candidates must possess valid Australian Working Rights.
• Cardinia Shire Council promotes equal opportunity employment encouraging applications from Aboriginal and Torres Strait Islander peoples, persons with disabilities, LGBTIQ+ community members, and individuals from culturally diverse backgrounds.
• Applicants requiring access support during recruitment are encouraged to notify the Council.