Customer Support Executive
Delhi-NCR, India · Full Time
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- Experience
- 1+ yrs
- Salary
- INR 20,000 – INR 32,000 / month
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Education
- Graduation
- Eligibility
- Candidates with minimum 12 months of experience in relevant field and graduation qualification can apply.
- Resume
- Required to apply
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Job description
Overview
We are seeking a Customer Support Associate for a domestic voice process based in Sector 60, Noida. This role involves addressing basic customer inquiries related to products and delivering efficient solutions to enhance customer satisfaction. Candidates must have relevant experience and be prepared to work rotational shifts.
Responsibilities
- Respond to customer queries regarding products and services effectively via phone calls.
- Deliver prompt, polite, and professional assistance to domestic customers.
- Manage customer concerns empathetically to provide appropriate and efficient resolutions.
- Ensure customers receive accurate information to make informed decisions.
- Handle challenging interactions skillfully, maintaining professionalism under pressure.
- Adapt to rotational shift schedules as required by the position.
Requirements
- Minimum of 12 months relevant experience in customer support or similar roles.
- Graduation qualification is mandatory.
Additional Information
This position is based in Sector 60, Noida and requires willingness to work flexible shifts. Interested candidates should prepare their resumes for submission and be available for communication.
Minimum education
Bachelor's Degree