Customer Support Executive

Overview

Tech Mahindra Ltd is recruiting Customer Support Associates for its voice support operations based in Kolkata. This role involves addressing customer queries through voice calls and chat within a 100% work-from-office setup.

Key Responsibilities

• Resolve customer questions and concerns using both voice communication and chat platforms.

Mandatory Criteria

• Minimum educational qualification: Graduation.
• Open to freshers as well as experienced candidates.
• Proficient verbal communication skills in both English and Hindi.
• Customer-oriented mindset.
• Willingness to work in 24/7 shift schedules.
• No planned leaves within the first 3 months after joining.
• Typing speed requirement: 25 words per minute with at least 90% accuracy.

Working Hours

• 9 hours per day, consisting of 8 working hours and a 1-hour break.

Compensation

• Freshers: Annual CTC of 1.75 lakhs INR.
• Experienced candidates: Annual CTC of 2 lakhs INR.

Interview Process

• HR round involving general screening.
• Online assessment test.
• Typing speed test.
• Operations round interview.

Documents to Carry for Interview

• Educational mark sheets.
• Aadhar card.
• PAN card.

Additional Information

The walk-in interview is held at Tech Mahindra, DLF2, opposite TCS Gitanjali Park, Chakpachuria, Kolkata, 700156. Queries can be directed to the provided WhatsApp contact number.