Customer Support Executive

About the Role

We are seeking a Customer Support Executive to manage customer inquiries related to two-wheeler and four-wheeler loan services. This role involves primarily non-voice communications including chat and email interactions. The job is based at Mohan Estate, New Delhi.

Key Responsibilities

• Address customer questions regarding vehicle loan procedures for two-wheelers and four-wheelers via chat and email.
• Assist clients with loan applications, documentation requirements, eligibility criteria, and checking loan approval status.
• Resolve issues related to EMIs, repayment plans, loan disbursal, and outstanding dues efficiently.
• Provide detailed and precise information on loan processes and necessary documentation.
• Work collaboratively with internal departments to resolve customer concerns within stipulated turnaround times.
• Keep accurate records of all customer communications to ensure quality service and satisfaction.

Candidate Requirements

• Must be a graduate in any discipline.
• Relevant experience in vehicle loan processing (two-wheelers or four-wheelers), ideally in a customer support capacity including chat or email handling.
• Strong understanding of vehicle loan documentation, EMI calculations, and loan procedures.
• Proficient in written English with excellent communication skills.
• Basic computer skills to appropriately manage customer queries.