Customer Support Executive - US Voice Process (Night Shift, Work From Home)

About the Company

31West Global Services is a prominent inbound customer support call center specializing in providing BPO services, including inbound customer support via phone, live chat, email, and back office operations.

Role Overview

This position requires experienced professionals to handle inbound customer interactions for US clients, delivering accurate resolutions and maintaining high call quality and customer satisfaction scores. The role is fully remote, offering permanent work-from-home flexibility.

Key Responsibilities

• Manage incoming calls from US-based customers effectively.
• Provide precise and timely solutions to customer queries and issues.
• Ensure adherence to quality standards and maintain satisfactory customer feedback.
• Keep customer records up-to-date and comply with standard operating procedures.

Candidate Requirements

• Possess at least 2 to 4 years of experience in US inbound voice BPO operations; freshers and candidates with career breaks are not eligible.
• Exceptional spoken English skills are mandatory.
• Must own a personal laptop and have a reliable Wi-Fi connection.
• Availability for 6 working days per week with rotational weekly offs.

Additional Details

• The shift is night-time suitable for US voice process schedules.
• Permanent work-from-home arrangement allowing work from anywhere within India.

Compensation

The annual salary range offered for this position is between 300,000 to 350,000 INR.