Customer Support Executive - Voice Process

About the Role

We are seeking Customer Support Executives to be part of our Voice Process team based in Gurugram. The role focuses on providing high-quality assistance through phone interactions, aiming to address customer inquiries and concerns with professionalism and clarity.

Key Responsibilities

• Manage and respond to customer queries via voice calls promptly and courteously.
• Deliver precise information and practical solutions to customer issues.
• Efficiently resolve customer problems while maintaining professionalism.
• Engage with customers positively to ensure a satisfactory experience.
• Adhere to established process procedures and maintain quality benchmarks.

Candidate Requirements

• Minimum of six months' experience in voice process, customer support, or BPO environments.
• Strong verbal communication skills essential for effective customer interaction.
• Good interpersonal skills with a capability to handle diverse customer scenarios.
• Basic proficiency with computers.
• Ability to comprehend customer problems and provide suitable resolutions.
• Willingness to work in rotational shifts.

Work Schedule

• Five working days per week with two days off.
• Rotational shift timings and weekly offs rotate among employees.

Additional Details

Salary can be up to ₹30,000. Both graduates and undergraduates are encouraged to apply.