Customer Support Executive - Service Advisor
Delhi-NCR, India · Full Time
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- Experience
- 1–3 yrs
- Salary
- INR 18,000 – INR 25,000 / month
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About the Company
Sneakinn, established in 2020, is a leading provider of premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. The company prides itself on exceptional craftsmanship and customer service, supported by skilled technicians and a centralized processing center. With 8 stores across Delhi-NCR and Mumbai and a team of over 180 members, Sneakinn is recognized nationally, recently featured on Shark Tank India for its innovative, technology-oriented approach to luxury care.
Role Overview
The role is based in Sultanpur, New Delhi, and requires full-time commitment from 10 AM to 7 PM. The Customer Support Executive acts as a Service Advisor, inspecting customer items, determining necessary services, and communicating these options effectively to clients.
Key Responsibilities
- Examine customers' articles like sneakers, handbags, and luxury accessories to evaluate service needs and prepare accurate cost estimates.
- Clearly articulate service choices to customers and upsell additional restoration or protection whenever suitable.
- Gain in-depth technical knowledge about luxury brands and restoration methods to make informed service recommendations.
- Collaborate closely with workshop technicians to ensure precise handling and processing of all customer items.
- Assist the customer support team by providing preliminary estimates for inquiries received online.
- Maintain ongoing communication with customers via chat and phone to explain inspection outcomes and service details.
- Deliver attentive, professional, and high-quality client engagement throughout interactions.
- Stay updated on evolving trends in luxury brands, restoration practices, and customer service excellence.
Candidate Requirements
- Excellent verbal and written communication skills combined with a customer-friendly and professional demeanor.
- Strong attention to detail with a systematic method for examining articles brought in by customers.
- Ability to comprehend, articulate, and educate customers about technical service and restoration procedures.
- Eagerness to expand knowledge regarding luxury goods, advanced restoration techniques, and high-end materials.
- Previous experience in customer-facing roles, especially within luxury retail, e-commerce, or related service sectors, will be advantageous.
- Capability to handle customer interactions proficiently over chat and phone mediums.
- Competency in multitasking, prioritizing work, and maintaining accuracy during deadlines.
- Professional experience ranging from 1 to 3 years in retail, customer service, or technical positions linked to luxury items.
Additional Details
Location is Sultanpur, New Delhi near MG Road and Chattarpur landmarks. The position offers a monthly salary between INR 18000 and INR 25000. This is a full-time role requiring dedication during set working hours.