Customer Support Executive

About the Role and Company

Join Teleperformance Global Services Private Limited as a Customer Support Executive for the banking process involving SBI inbound and outbound calling. This position is based in Hebbal, Bengaluru and is open to both freshers and experienced applicants.

Responsibilities

• Respond to customer inquiries via phone calls promptly and professionally.
• Resolve customer issues by providing precise and reliable information.
• Uphold high standards of customer service and quality.
• Accurately document all customer interactions in the company's system.
• Adhere to company procedures and strive to meet designated performance goals.

Requirements and Skills

• Pass 12th standard or hold any graduate degree.
• Proficient communication skills in English combined with either Telugu or Kannada.
• Basic proficiency with computer operations.
• Strong customer handling capabilities and problem-solving aptitude.
• Availability to work in rotating shifts.

Work Schedule

• Female employees will work morning shifts from 6:00 AM to 3:00 PM.
• Male employees will work shifts from 7:00 AM to midnight, any 9-hour shift scheduled within this timeframe.

Salary and Benefits

• Compensation of ₹20,000 Cost to Company, the same for freshers and experienced staff.
• Take-home pay approximating ₹16,500 monthly.
• Attendance bonus of ₹1,000 awarded every three months.
• Travel allowance provided quarterly.