Customer Support Executive
Bengaluru, Karnataka, India · Full Time
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- Experience
- Any
- Salary
- INR 20,000 – INR 25,000 / month
- Openings
- 150
- Posted
- 5 days ago
- Work mode
- In office
- Education
- Undergraduate or Graduate for SBI Banking Process; 12th Pass & above for Email Process
- Eligibility
- Open to freshers and experienced candidates meeting education and experience criteria described per process. Applicants must have required language proficiencies and willingness to work shifts.
- Resume
- Required to apply
Where you'll work
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Job description
Overview
Teleperformance is urgently hiring for multiple openings across two distinct customer support processes based in Hebbal, Bengaluru. The roles cater to both freshers and experienced candidates with specific skills and language proficiencies, offering competitive salaries and shift allowances.
Positions and Responsibilities
The first opportunity is the SBI Banking Process, featuring over 150 vacancies. This role includes managing customer queries via phone, efficiently resolving issues, maintaining interaction records, adhering to quality standards, and meeting performance targets. Employees will engage with customers primarily in English combined with Tamil, Malayalam, Telugu, or Kannada.
The second opportunity involves a Customer Support Email Process, requiring prior experience in email support and excellent English communication skills. Responsibilities involve handling and resolving customer concerns effectively through email communications, working according to assigned shifts.
Qualification and Experience
- SBI Banking Process: Open to undergraduates and graduates, welcoming both freshers and experienced professionals. Candidates must hold Versant Level 4 certification.
- Email Process: Candidates must have completed at least 12th grade, with a minimum of 6 months customer support experience, specifically in email processes, and demonstrate excellent English communication ability.
Shift Details and Working Days
- SBI Banking Process shifts for females are between 6:00 AM and 8:00 PM, and for males between 6:00 AM and midnight, each involving any 9-hour shift.
- Customer Support Email Process shifts for females are from 6:00 AM to 3:00 PM or 7:00 AM to 4:00 PM; for males from 3:00 PM to midnight or 4:00 PM to 1:00 AM.
- Both roles require working 6 days per week, with one rotational weekly off.
Compensation and Benefits
- SBI Banking Process offers a salary of ₹20,000 CTC with a ₹16,000 take-home component, plus a shift allowance of ₹1,200 every three months. Malayalam-speaking candidates receive an additional ₹1,800 language allowance.
- Customer Support Email Process offers a ₹25,000 CTC salary with ₹20,000 take-home pay.
- Outstation candidates receive benefits including one-way transportation and accommodation support for 14 days.
Additional Information
Immediate joining is expected for all positions, and limited vacancies are available for the email support role.
Minimum education
Bachelor's Degree
Industry
Customer Support Services