Customer Support Executive

About the Role

We are seeking a dedicated Customer Support Executive to join our operations team in the courier and logistics industry. This full-time, permanent position requires a graduate with 1 to 2 years of relevant experience in customer service, logistics, or a related domain. Fluency in English, Hindi, and Marathi for both verbal and written communication is essential.

Key Responsibilities

• Responding to customer inquiries through phone, email, and internal systems effectively.
• Tracking shipments and providing accurate, timely updates to customers.
• Handling customer complaints with professionalism and resolving issues efficiently.
• Managing escalations and collaborating with relevant departments for solutions.
• Coordinating with operations, delivery, and logistics teams to resolve problems promptly.
• Maintaining and updating precise customer records in the system.
• Preparing and managing reports related to customer service activities.
• Following up on pending orders, complaints, and customer service requests.
• Ensuring consistent, clear, and timely communication with customers.
• Striving to maintain a high customer satisfaction level at all times.

Required Skills and Qualifications

• Graduation in any discipline.
• 1 to 2 years of experience in customer support, logistics, or similar fields.
• Excellent spoken and written communication skills in English, Hindi, and Marathi.
• Strong interpersonal skills with the ability to handle customers patiently and positively.
• Basic computer literacy with proficiency in MS Office, particularly Excel and email.
• Good problem-solving and decision-making capabilities.
• Able to coordinate effectively with multiple teams.
• Capable of working efficiently under pressure and managing numerous queries simultaneously.

Preferred Attributes

• Professional, courteous communication style.
• Strong persistence in follow-ups.
• Attention to detail in daily tasks.
• Quick learner with adaptability to new software and systems.
• Team player mentality.
• Commitment to take ownership of customer issues through to resolution.

Compensation and Benefits

• Monthly fixed salary ranging from Rs 15,000 to Rs 16,000.
• Performance incentives based on individual achievements.
• Opportunities to increase earnings through lead generation and conversion.
• Career growth prospects within sales and business development divisions.
• Professional, goal-oriented workplace environment.
• Benefits including PF and ESIC contributions.
• Permanent employment status.
• Annual leave entitlement.
• Year-end bonuses and promotion opportunities.