Customer Support Executive - Malayalam Speaking

Overview

Writer Business Services Private Limited is seeking Malayalam-speaking candidates for the role of Customer Support Executive in a domestic voice process. The position involves managing inbound customer communications professionally, addressing various customer inquiries, and ensuring accurate documentation.

Responsibilities

• Receive and manage inbound calls from customers with professionalism.
• Resolve customer inquiries, complaints, and service requests efficiently.
• Maintain precise records of customer interactions and relevant details.
• Keep updated with the latest information on company products, services, and policies.
• Work collaboratively with team members to achieve high levels of customer satisfaction.
• Follow internal call handling standards and protocols.

Requirements

• Graduate degree holder (candidates with academic arrears will also be considered).
• Diploma graduates are eligible as well.
• Good communication abilities in Tamil and English.
• Fluency in Malayalam language is mandatory.
• Willingness to work in rotational shifts and flexible to take weekly rotational offs.

Benefits and Compensation

• Opportunities for career advancement and personal growth.
• Comprehensive training programs to enhance skills.
• Supportive and friendly working environment.
• Incentives aimed at employee retention.
• Salary range between 20,000 to 22,000 INR take-home with additional attendance bonuses, retention bonuses, and night shift allowances.

Additional Information

Interested applicants are encouraged to submit their updated resumes or attend a walk-in interview at Writer Business Services Pvt. Ltd., Chamiers Towers, 3rd Floor, Chamiers Road, Tenampet, Chennai 18. Walk-ins are accepted Monday to Saturday from 9:30 AM to 3:00 PM.

This opportunity focuses on candidates who aspire to build a fulfilling and empowering career within the company.