Customer Support Executive

Job Overview

We are seeking a Customer Support Executive tasked with managing customer inquiries across multiple communication platforms, delivering timely assistance, fostering strong customer relationships, and ensuring an excellent customer experience.

Key Duties

• Respond to customer questions via phone calls, WhatsApp, email, and other channels.
• Understand and assess customer needs to offer suitable solutions.
• Conduct follow-ups to guarantee prompt query resolution.
• Maintain detailed records of customer communications and follow-up actions.
• Collaborate with internal departments as needed.
• Professionally handle customer complaints and work towards satisfactory solutions.
• Provide information regarding company services, courses, and procedures.
• Maintain a courteous and professional rapport with customers.
• Meet established customer support and follow-up objectives.

Candidate Qualifications

• Proficient verbal and written communication skills.
• Strong interpersonal abilities and persuasion skills.
• Basic proficiency with MS Office and common computer applications.
• Professional approach to customer handling.
• Effective problem-solving and follow-up capabilities.
• Fresh graduates with good communication skills are welcome to apply.
• Prior experience in customer support, telecalling, or service roles is advantageous.