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Customer Support Executive
Bengaluru, Karnataka, India · Full Time
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- Experience
- Any
- Salary
- INR 20,000 – INR 26,000 / month
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- In office
- Education
- Graduation
- Eligibility
- Candidates who have graduated are eligible, including freshers and experienced professionals with communication skills and basic computer abilities.
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
We are seeking a Customer Support Associate responsible for managing customer inquiries through chat and semi-voice channels. The role involves assisting customers with their orders, deliveries, returns, refunds, and other related questions to ensure a smooth and positive customer experience.
Key Responsibilities
- Address customer questions via chat and semi-voice support effectively.
- Support customers by resolving issues related to orders, delivery status, product returns, and refund requests.
- Deliver precise and timely solutions to customer problems.
- Maintain a positive communication style that fosters excellent customer experience.
- Adhere to established process guidelines and uphold quality standards at all times.
Candidate Requirements
- Applicants must have completed a graduation degree.
- The position is open to both fresh graduates and candidates with prior experience.
- Strong communication abilities and fundamental computer proficiency are essential.
Minimum education
Bachelor's Degree
How they work
Communication
Problem Solving
Customer Focus
Accountability