Customer Care Executive / Chat Support Executive

About the Role

FiveS Digital is recruiting motivated candidates for customer-centric roles in the e-commerce sector. The company offers openings in both voice-based and chat-based customer support functions, aiming to deliver exceptional service in a target-driven setting.

Key Responsibilities

Voice Process:

• Respond to customer inquiries via inbound and outbound calls.
• Support customers regarding orders, payments, product information, delivery, returns, and refunds.
• Resolve issues promptly and professionally following company protocols.
• Maintain courteous communication and document interactions thoroughly.
• Refer complicated cases to specialized teams as needed.
• Achieve assigned goals related to quality, productivity, and customer satisfaction.

Chat Process:

• Address customer questions and problems using chat channels.
• Assist with purchasing, transactions, product details, delivery, returns, and reimbursements.
• Deliver swift and accurate solutions while adhering to standard operating procedures and quality benchmarks.
• Keep comprehensive records of customer engagements.
• Escalate unresolved issues appropriately.
• Meet defined performance and satisfaction targets.

Candidate Profile

• Open to fresh graduates and experienced individuals.
• Good verbal and written communication ability.
• Basic computer literacy and internet skills.
• Professional approach in understanding and solving customer concerns.
• Adaptability to rotational work shifts.
• Customer-oriented mindset with positivity.
• Motivation to perform in a goal-oriented environment.

Employment Details

• Rotational shifts with one rotational weekly day off.
• Focus on e-commerce customer service, voice and chat roles.
• Supportive and professional workplace encouraging career growth.

Compensation

Monthly salary range: INR 11,000 to INR 15,000.