Customer Support Executive

Overview

Printo is seeking a Customer Support Executive based in Chennai who possesses excellent communication abilities and prioritizes superior customer service. This role involves managing customer interactions, solving problems swiftly, and collaborating with both internal teams and external partners to enhance the overall customer journey.

Responsibilities

• Address incoming and outgoing customer calls to resolve inquiries and concerns.
• Deliver timely and effective solutions that maintain high levels of customer satisfaction.
• Identify customer needs and provide tailored assistance.
• Liaise with vendors and production departments for updates and to resolve order-related issues.
• Maintain professional and clear communication with customers consistently.
• Monitor, follow through, and close customer requests within set deadlines.
• Foster and sustain strong customer relationships.

Qualifications and Skills

• At least one year of experience in customer support or a related position.
• Excellent verbal and written communication skills.
• Strong interpersonal skills for managing customer interactions.
• Capable of multitasking and coordinating across various stakeholders.
• Good problem-solving and analytical abilities.
• Familiarity with customer call handling and use of CRM software is beneficial.

Preferred Attributes

• Efficient time management and ability to work under pressure.
• Proactive in detecting and resolving customer issues.
• Team-oriented mindset with a positive attitude.