Customer Support Executive - Blended Non-Voice Process

Role Overview

Join Teleperformance, a leading global digital business services firm, as a Customer Support Executive specializing in blended non-voice communication channels like email and chat. This role centers on delivering superior support for international clients through digital platforms while collaborating closely with a team to meet operational goals.

Key Responsibilities

• Manage customer inquiries via email, chat, and other non-voice channels efficiently and professionally.
• Deliver exceptional customer service by quickly resolving issues and ensuring customer satisfaction.
• Engage in international non-voice projects with a main focus on chat support platforms.
• Work collaboratively with colleagues to consistently meet daily performance targets and operational objectives.
• Accurately document customer interactions and process details within CRM systems to maintain up-to-date records.

Required Qualifications and Skills

• Experience between 0 and 4 years in a BPO or call center environment is preferred.
• Strong written and verbal communication abilities suited for email and chat correspondence.
• Capability to multitask effectively while maintaining attention to accuracy and detail.
• Willingness to work flexible shifts, including rotating night shifts, to meet business requirements.

Additional Information

No formal graduate degree is necessary for this position, making it accessible to a broad range of candidates. Prospective applicants are encouraged to prepare their resumes highlighting relevant experience and skills.