Chat Support Executive

Overview

Teleperformance is seeking Chat Support Executives for their Mumbai Goregaon office to join their international banking process team. This role requires immediate joiners willing to work in rotational shifts and handle customer queries related to banking services.

Job Location and Hiring Boundaries

• The workplace is located in Goregaon, Mumbai.
• Applicants must reside within the hiring boundary that includes Mira Road, Churchgate, Thane, CSMT Vashi, and Masjid areas.
• UAN verification is mandatory during the hiring process.

Salary and Work Schedule

• Monthly take-home salary up to ₹28,000.
• Five working days per week with two rotational weekly offs.
• Rotational 24/7 shifts including night shifts.
• One-way cab facility is provided for commuting.

Eligibility and Requirements

• Graduation is compulsory.
• A CIBIL score of 680 or above is required.
• Previous experience in banking processes is mandatory, or alternatively, experience in non-voice/back-office processes.
• Strong written and verbal English communication skills are essential.
• Ability to work flexible 24/7 rotational shifts including nights.

Key Duties

• Respond to banking and customer-related queries through chat channels.
• Verify and process customer information and banking transactions accurately.
• Adhere strictly to process protocols and maintain high accuracy.
• Deliver exceptional customer service and ensure quick resolution of queries.
• Maintain confidentiality of all customer and banking data.