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Customer Support Executive
One2Infinite Recruitment Solutions
Delhi-NCR, India · Full Time
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- Experience
- 2–5 yrs
- Salary
- INR 20,000 – INR 25,000 / month
- Openings
- 1
- Posted
- 4 days ago
- Work mode
- In office
- Eligibility
- Female candidates with 2 to 5 years of relevant experience can apply.
- Resume
- Required to apply
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Job description
Overview
We are seeking a dedicated Customer Support Executive to join our team at Vaishali, Ghaziabad. This role offers a monthly salary ranging from ₹20,000 to ₹25,000 and is ideal for female candidates with 2 to 5 years of experience. The working schedule is from 10:00 AM to 7:00 PM, Monday to Saturday, with immediate joining.
Key Responsibilities
- Respond to customer inquiries via calls, emails, and WhatsApp messages promptly and professionally.
- Provide assistance regarding products, orders, deliveries, returns, and refunds.
- Address and resolve customer complaints while coordinating with relevant internal teams.
- Manage online orders and handle queries related to e-commerce operations.
- Maintain comprehensive customer records and ensure follow-up until issues are fully resolved.
Qualifications and Skills Required
- Proficient communication skills in both Hindi and English.
- Basic computer literacy, including experience with Excel and email applications.
- Strong aptitude for handling customers and solving problems effectively.
- Previous experience in customer support or e-commerce settings is advantageous.
Additional Information
- Gender preference: Female
- Location: Vaishali, Ghaziabad
- Working days: Monday to Saturday
- Working hours: 10:00 AM to 7:00 PM
- Salary: ₹20,000 to ₹25,000 per month
- Immediate joining is required.
Industry
Staffing & RecruitmentTools & software
Microsoft Excel
required
How they work
Communication
Problem Solving
Attention to Detail
Customer Focus
Languages
Servicenow
General Electric