Customer Support Executive

About the Role

Vision India Insurance invites applications for the role of Customer Support Executive based in Coimbatore. This position requires a personable and driven individual to manage customer interactions and contribute to a positive service experience.

Primary Responsibilities

• Respond to customer queries via phone and other communication platforms.
• Provide detailed and accurate information on company products and related services.
• Identify customer needs and offer suitable assistance.
• Address and resolve customer complaints efficiently and professionally.
• Follow up on ongoing customer requests and requirements.
• Keep detailed records of customer communications and follow-ups.
• Collaborate with internal teams for issue resolution as necessary.
• Ensure prompt replies to customer inquiries.
• Assist in daily customer service and administrative tasks.
• Maintain a courteous and constructive rapport with customers.

Candidate Eligibility and Required Skills

• Holding any Computer Science Degree.
• Open to fresh graduates and experienced individuals alike.
• Strong verbal and written communication abilities.
• Familiarity with basic computer operations.
• Proficient in managing customer interactions and interpersonal communication.
• Capable of understanding customer demands and offering appropriate solutions.
• Effective in follow-up actions and coordination.
• Team player with a positive mindset and a willingness to learn.

Compensation and Benefits

• Competitive salary ranging between 11000 and 13000 INR per month, complemented with performance-based incentives.
• Comprehensive training provided.
• Opportunities for career advancement.
• Cell phone reimbursement.
• Commuter expense assistance.
• A supportive and professional workplace environment.

Work Schedule

Workdays are Monday through Saturday, with office hours from 9:00 AM to 6:30 PM.