Customer Support Executive

Role Overview

The Customer Support Executive will proactively engage potential customers through outbound calls and handle incoming customer inquiries with professionalism. This role includes understanding customer needs, providing relevant information, assisting with basic product queries, and collaborating closely with the sales team.

Key Duties

• Initiate outbound calls targeting prospective customers to generate and follow up on sales leads.
• Receive inbound customer calls, addressing inquiries in a courteous and efficient manner.
• Identify customer requirements and supply accurate, helpful information.
• Offer assistance related to basic product questions and support concerns.
• Maintain regular follow-ups with leads and existing clientele to foster relationships.
• Coordinate product demonstration scheduling with the sales department.
• Document all customer interactions, inquiries, and follow-up activities systematically.
• Escalate complicated or technical issues to the appropriate specialized teams promptly.
• Compile and submit daily reports reflecting calling activities and customer support tasks.

Compensation

The position offers a monthly salary in the range of 18,000 to 28,000 INR.