Customer Support Executive

About the Role

Join The SafeTalk Group as a Customer Care Executive working remotely from home. This role involves managing customer interactions through calls, messages, and emails, ensuring prompt and professional service. Fluency in Kannada, Hindi, English, and Telugu is essential for effective communication.

Job Responsibilities

• Respond promptly and professionally to incoming customer calls, messages, and emails.
• Address and resolve customer complaints efficiently to ensure satisfaction.
• Provide accurate information and assistance regarding products and services.
• Maintain a positive, empathetic demeanor towards customers at all times.
• Record all customer interactions and maintain up-to-date documentation.
• Adhere to communication scripts and standard operating procedures for various issues.
• Escalate complex matters to senior team members when required.
• Support customer retention objectives by delivering excellent service.

Candidate Requirements

• Proficient spoken fluency in Kannada, Hindi, Telugu, and English languages.
• Basic computer skills and familiarity with communication tools such as email and chat applications.
• Strong communication and problem-solving abilities.
• Previous experience in customer support is advantageous but not mandatory.
• Self-driven, disciplined, and capable of independent remote work.

Compensation and Benefits

• Fixed monthly salary ranging from ₹12,000 to ₹15,000.
• Flexible 8-hour daily work shifts.
• Work comfortably from home.
• Possibility of career growth within a supportive team environment.