- Experience
- Any
- Salary
- INR 10,000 – INR 20,000 / month
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About GameLoot
GameLoot stands as India's premier re-commerce and retail platform specializing in buying, selling, trading, and repairing video games, consoles, PC hardware, laptops, and mobile electronics. Created by gamers for gamers, our mission is to provide a seamless experience to the Indian gaming community.
Role Overview
We are seeking a passionate Customer Support Executive deeply engaged with gaming and technology. You will serve as the primary point of contact for GameLoot's customers, providing assistance on order inquiries, sales processes, hardware compatibility, and repair updates.
Key Responsibilities
- Respond to incoming customer queries via phone and email related to order placements, delivery status, and pickup of sold items.
- Offer guidance on basic hardware selection, differences between gaming consoles, and details about product conditions.
- Assist sellers with trade-in procedures including doorstep pickups and payment methods (bank transfers versus store credit), while providing repair progress updates for consoles and handheld devices.
- Resolve customer issues efficiently and empathetically, ensuring accurate and swift responses.
Requirements & Qualifications
- Strong passion for video gaming and technology hardware is essential.
- Comprehensive understanding of PC components such as CPU, GPU, RAM, and motherboard, with emphasis on their functionalities and practical differences.
- Familiarity with major gaming consoles including PlayStation 4/5, Xbox One/Series X|S, Nintendo Switch, and handheld PCs like Steam Deck and ASUS ROG Ally.
- Proficiency in verbal and written communication in English and Hindi; knowledge of regional languages is advantageous.
- Capability to clearly explain technical concepts or processes to customers without technical backgrounds.
- Basic computer skills including managing emails, ticketing platforms, and working knowledge of Excel or Google Sheets.
- Previous experience in customer service or tech retail is desirable but not mandatory; enthusiasm and core hardware expertise are prioritized.
Salary & Benefits
The position offers a monthly salary ranging from ₹10,000 to ₹20,000, commensurate with experience and technical proficiency. Exceptional candidates may be considered for higher compensation during the interview stage. You will collaborate with a dynamic team immersed in gaming and technology within a rapidly expanding re-commerce sector.