Customer Support Executive

Job Overview

Join Stellen Infotech as a Customer Support Executive, where you will be pivotal in addressing customer inquiries across multiple channels including phone, email, and live chat. You will provide prompt solutions, document customer interactions, collaborate with internal teams to resolve issues, manage escalations efficiently, and uphold a professional demeanor to maintain high satisfaction levels.

Responsibilities

• Respond promptly and effectively to customer questions via phone, email, and chat platforms.
• Maintain accurate records of customer interactions and track query resolutions.
• Coordinate with relevant departments to facilitate quick problem solving and issue escalations.
• Ensure a courteous, professional approach at all times to sustain strong customer relationships.

Candidate Profile

• Minimum of two years in customer support roles with proven communication and problem-solving skills.
• Solid experience in handling customers professionally and managing multiple tasks simultaneously.
• Familiarity with CRM systems and proficiency in MS Office suites.
• Ability to deliver high-quality service consistently.

Additional Information

Applicants must be graduates. The salary offered ranges from INR 275000 to 375000 per annum. The position is based in Chandigarh, India.