Customer Support Executive

Job Location and Compensation

This position is based in Salt Lake, Sector 5, Kolkata. The salary package offered goes up to a maximum of 20,000 INR CTC, which includes provident fund and employee state insurance contributions.

Work Schedule

The role requires working full-time on a rotational shift basis.

Eligibility Criteria

• Applicants must have completed at least the 12th grade.
• A minimum of six months of prior experience in a relevant role is mandatory.
• Age should be between 18 and 35 years.
• Proficiency in English, both spoken and written, is essential.

Key Duties and Responsibilities

• Handle customer inquiries professionally using the designated communication platforms.
• Deliver precise information and effective resolutions to customer issues.
• Ensure a consistently positive and professional interaction with customers.
• Address and resolve customer concerns following established process guidelines.
• Keep accurate records of all customer communications.
• Achieve set targets related to quality and productivity.

Required Skills and Attributes

• Strong command of English language both verbally and in writing.
• Proven customer management and problem-solving capabilities.
• Flexibility to operate on shifting schedules.
• A positive mindset and a professional demeanor.
• Previous experience in customer support or BPO sectors is favored.