Customer Support Associate (SaaS-US)

About SalesOne

SalesOne specializes in helping B2B companies accelerate revenue growth by removing the challenges of managing internal outbound sales teams. The firm supports startups and growing businesses through comprehensive outbound execution, including defining ideal customer profiles, conducting lead research, creating prospect lists, outreach via email and LinkedIn, appointment scheduling, and sales operations. Their data-focused approach aims to build predictable sales pipelines, enabling leadership teams to concentrate on closing deals effectively across diverse industries.

Role Overview

The Customer Support Associate (SaaS-US) role is a full-time, onsite position located in Kochi. The associate is tasked with researching target companies, compiling prospect lists, and performing outbound outreach through multiple channels such as email, phone calls, and LinkedIn, focusing on securing qualified meetings with US-based decision-makers. Responsibilities also include lead qualification via discovery calls, understanding client needs, and conveying the benefits of SalesOne's offerings. The role requires diligent CRM data management and collaboration with sales and operations teams to strategize campaigns and maintain constant pipeline development.

Key Responsibilities

• Conduct outbound sales outreach through email, LinkedIn, cold calls, and various other methods.
• Represent client brands professionally in all prospect communications.
• Identify target accounts and decision-makers through research.
• Qualify leads and schedule meetings on behalf of clients.
• Assist clients in crafting outbound sales strategies and engagement plans.
• Manage ongoing communication and follow-ups with prospects.
• Keep CRM records accurate and up-to-date, tracking all sales activities.
• Work closely with Account Managers to maintain pipeline clarity and meeting outcomes.
• Leverage AI-powered sales tools and automation to enhance outreach efficiency.
• Provide support for international clients across multiple time zones.

Required Qualifications

• Between 1 to 2 years of experience in roles such as Sales Development, Business Development, Inside or Outside Sales, or Outbound Prospecting.
• Excellent verbal and written communication skills.
• Prior exposure to international or global client handling is preferable.
• Experience with CRM platforms like HubSpot, Salesforce, Zoho CRM, or Pipedrive.
• Comfortable utilizing contemporary sales engagement and prospecting software.
• Strong rapport-building abilities with skill in qualifying prospects and advancing sales conversations.
• Self-driven, organized, and oriented towards meeting targets.
• Capability to thrive in a fast-paced SaaS and sales technology environment.

Preferred Expertise

• Experience in B2B SaaS sales.
• Exposure to clients from the US or UK regions.
• Skilled in cold calling and email outreach campaigns.
• Knowledge of pipeline management tactics.
• Familiarity with AI-enabled sales platforms.
• Understanding of outbound sales performance metrics and reporting.

Performance Indicators

• Number of qualified meetings arranged.
• Contribution to sales pipeline growth.
• Effectiveness of outbound outreach efforts.
• Quality of lead qualification.
• Client satisfaction levels.

Benefits and Work Conditions

• Exposure to a rapidly growing SaaS product environment.
• Opportunities for career advancement and continuous learning.
• Hands-on experience with B2B sales and business development strategies.
• Collaborative, results-driven workplace culture.
• Company-issued Apple MacBook (with Apple silicon) for work purposes.
• Standard five-day workweek schedule.