Customer Support Associate
Hyderabad, Telangana, India · Full Time
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- Experience
- Any
- Salary
- INR 300,000 – INR 450,000 / year
- Openings
- 1
- Posted
- 4 days ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Any graduate candidates are welcome to apply for this position.
- Resume
- Required to apply
Where you'll work
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Job description
About the Company
Onsite Teams is a well-funded startup founded by alumni of IIT and ISB, supported by venture capital firms and leading Indian tech entrepreneurs. The company is revolutionizing the construction sector by offering a mobile-first platform for project expense and collaboration specifically tailored for MSME contractors. Their mobile app is currently utilized by over 100,000 contractors, project managers, and supervisors across more than 500 cities in India.
Job Overview
We are looking for a proactive and energetic Client Relationship Associate who speaks Tamil or Kannada, along with Hindi and English, to manage client relations effectively. This role demands a mix of communication expertise and physical presence for regular client visits, aiming to enhance customer satisfaction through sales meetings, product demonstrations, and support activities.
Key Responsibilities
- Perform client visits once or twice weekly to conduct sales meetings, demonstrate products, and provide support.
- Establish and nurture long-term relationships with customers.
- Promptly address client queries with proactive support measures.
- Work collaboratively with internal teams to maximize customer satisfaction and ensure quality service delivery.
- Maintain detailed records of client interactions, including follow-ups and visits.
- Assist with billing and account management tasks related to client accounts.
- Support renewals to sustain ongoing client partnerships.
Candidate Requirements and Preferences
- Fluency in Tamil or Kannada, with proficiency in Hindi and English is mandatory.
- Male candidates are preferred due to the requirement for on-ground visits.
- Experience in accounting and billing operations is desired.
- Any graduate is eligible to apply.
Additional Details
- Position is full-time and permanent within the Customer Success department, specifically in Customer Success, Service & Operations.
- This role is focused on software products within the IT services and consulting industry.
Minimum education
Bachelor's Degree