Customer Success Manager (m/w/d)

About CrossLease GmbH

CrossLease GmbH is a FinTech company specializing in cloud-based leasing and refinancing software developed in Germany. Their clientele primarily includes leasing companies and financial service providers who utilize their software for daily operations.

Role Overview

As a Customer Success Manager, you will act as the main point of contact for approximately 15 clients from the leasing and financial industries. Building and maintaining strong, personal relationships with clients is central to this role. Direct communication is encouraged, preferring phone conversations over emails whenever clarification is required.

Key Responsibilities

• Serve as the primary liaison between customers and the development team, managing expectations around requirements, schedules, and software releases.
• Ensure promised delivery dates are met and proactively update clients on project status before they inquire.
• Create your own organizational structures, such as processes, routines, and overviews, tailored to your work style.
• Conduct regular follow-ups to guarantee tasks are completed conclusively, avoiding simple forwarding without resolution.

Qualifications

• Two to four years’ experience in a customer-facing capacity such as Customer Success, Account Management, Client Support, or Project Coordination.
• Fluency in German at a negotiation-level appropriate for business communication.
• Proactive communication skills, with comfort taking the initiative to make phone calls as a routine activity.
• Ability to work independently even when formal processes haven’t been established.
• Strong commitment to honoring promises and meeting deadlines without external reminders.
• Residence in the greater Munich area with the capability to work onsite at the modern Oberhaching office at least four days per week.

Prior experience within the leasing industry is not required.

Compensation and Benefits

• Annual salary range between 62,000 and 68,000 euros, dependent on experience.
• Direct access to company leadership without hierarchical barriers or lengthy approval processes.
• Ownership of a dedicated portfolio of around 15 clients, fostering close relationships rather than managing anonymous accounts.
• Opportunity to join a small team where individual impact is highly visible.
• Stability of a well-established company since 2001, blending creative freedom without startup volatility.
• A personal and informal culture that extends to interactions with clients, using first-name basis communication.
• Provision of a MacBook and access to Wellpass benefits.
• Excellent public transport links via the S-Bahn to the modern Oberhaching office location.

Application Process

No cover letter is necessary. Interested candidates should submit a brief CV highlighting relevant experience.