Customer Success Manager (EMEA)
Gurugram, Haryana, India · Full Time
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- Experience
- 3–5 yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 days ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About Loop
Loop is a subscription management platform tailored for e-commerce brands operating on Shopify, focusing primarily on the US market with expanding reach in Europe and ANZ. The company is experiencing rapid growth, having nearly tripled growth in both 2024 and 2025, and aims to double growth again in 2026 to reach a revenue target of $50 million.
Core Values
- Emphasis on proactive action rather than just following instructions.
- Building trust grounded in strong ethics.
- Maintaining a positive outlook by focusing on solutions instead of excuses.
- Driving impact that produces measurable outcomes.
Customer Success Manager Role
The role centers around managing and expanding relationships with rapidly growing direct-to-consumer (DTC) brands across Europe. You will collaborate closely with founders, product teams, and sales to enhance Net Promoter Score (NPS), promote product adoption, and increase referrals, ensuring an outstanding experience and success for merchants.
Responsibilities
- Take ownership of merchant NPS, retention efforts, product usage, and revenue growth through referral channels.
- Oversee client relationships comprehensively, aiming to deliver substantial business results for merchants.
- Track client performance metrics, provide actionable recommendations, and support clients throughout their engagement.
- Partner with marketing to develop case studies, highlight merchant success stories, and promote product use cases.
- Develop strong knowledge of the DTC and e-commerce landscape and represent Loop within relevant communities and social media.
Ideal Profile
- Between three to five years of experience in customer success or client-facing positions.
- Excellent communication skills alongside proficiency in Excel.
- A problem-solving mindset combined with proactive engagement and enjoyment in interacting with people.
- A high level of personal ownership, diligence, and motivation for growth.
- Experience in SaaS environments is advantageous but not mandatory.
Benefits
- Annual leave entitlement.
- Complimentary lunch and snacks provided.
- Company retreats held annually.
- Access to insurance coverage.
Industry
Software Development