Customer Success Manager, APAC (Tech & Durables)

About the Company

NIQ/GFK is a global leader in measurement and data analytics, offering the most comprehensive and reliable insights into consumers and markets worldwide. We serve consumer packaged goods manufacturers, tech and durable manufacturers, and retailers by providing actionable, accurate market intelligence to support innovation and growth. Operating in over 90 countries and covering more than 90% of the global population, we combine proprietary data with other sources to help clients understand market dynamics and make informed decisions.

Role Overview and Responsibilities

• Serve as a strategic partner to regional client headquarters, acting as an innovation catalyst to accelerate responses to evolving market needs.
• Develop expertise in your market segment, including industry trends, products, and channels.
• Manage client onboarding onto our integrated platform and promote adoption, reactivation, and engagement by showcasing clear return on investment.
• Encourage platform utilization among senior regional stakeholders within client organizations.
• Provide data-driven responses to complex business queries and become a subject matter expert on selected categories or industry sectors.
• Deliver insightful presentations and actionable advice tailored to client needs.
• Coordinate client services across multiple countries and product categories.
• Identify opportunities for cross-selling and upselling within client accounts and support client retention by demonstrating tangible business value.
• Collect and share feedback with product teams on platform features and collaborate internally to enhance client experience.
• Work alongside account management during pre-sales and renewal processes to maximize client satisfaction.
• Partner with other business units to spot opportunities for strategic projects and coordinate services across regional markets.

Qualifications and Skills

• Minimum of 5 years’ experience working with or supporting brands in the CPG, tech, or durables sectors.
• Familiarity with NielsenIQ products, especially Panels and Longitudinal tracking, is preferred.
• Strong analytical abilities with hands-on experience and autonomy in task execution.
• Comfortable engaging and presenting to senior-level stakeholders.
• A bachelor’s degree is required.

Additional Information

• Flexible working arrangements available.
• Volunteer time off provided.
• Access to LinkedIn Learning resources.
• Employee Assistance Program (EAP) for wellbeing support.

Use of Artificial Intelligence (AI)

The recruitment process utilizes AI tools at various stages, including resume screening, assessments, interview scheduling, job matching, and communication support to improve efficiency and fairness. All AI applications adhere to principles of fairness, transparency, human oversight, and inclusion, with final hiring decisions made by humans. NIQ regularly reviews AI tools to mitigate bias and ensure legal compliance. Candidates may contact local HR for questions, accommodations, or requests for human review where permissible by law.

Diversity, Equity, and Inclusion Commitment

NIQ is dedicated to creating an inclusive workplace reflecting diverse communities and markets. Employment decisions are made free of discrimination based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status, or any protected characteristic. We welcome individuals committed to equity and inclusivity to join our team.