Customer Success Manager
Gurugram, Haryana, India · Full Time
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- Experience
- 3–5 yrs
- Salary
- —
- Openings
- 1
- Posted
- 7 seconds ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About Loop
Loop is a subscription management platform designed specifically for e-commerce brands operating on Shopify. Primarily serving markets in the US, with growing operations in Europe and ANZ, Loop has demonstrated rapid growth, achieving nearly threefold expansion in both 2024 and 2025. The company aims to build a solid team to support another doubling of growth in 2026, targeting a $50 million revenue goal.
Loop's culture values proactive problem-solving, high ethical standards, trust, and impactful results, emphasizing action and positive attitudes over instruction and excuses.
Customer Success Manager Role
This role is responsible for managing and expanding partnerships with fast-growing direct-to-consumer (DTC) brands in the US and Europe. The CSM will collaborate closely with founders, product teams, and sales to enhance Net Promoter Score (NPS), encourage product usage, and generate client referrals, ensuring a superior merchant experience.
Key Responsibilities
- Drive merchant satisfaction through ownership of NPS, retention rates, product adoption, and revenue growth via client referrals.
- Oversee complete client lifecycle management, delivering measurable business outcomes for merchants.
- Analyze client performance metrics, provide strategic insights, and offer support throughout the customer journey.
- Partner with marketing teams to develop case studies, share merchant success stories, and promote product use cases.
- Deepen understanding of the DTC and e-commerce sectors and actively represent Loop within relevant communities and social channels.
Candidate Profile
- Between 3 and 5 years' experience in customer success or roles involving direct client interaction.
- Excellent communication capabilities coupled with proficiency in Excel.
- A proactive, solution-focused attitude with ease in engaging with clients.
- A strong sense of ownership, meticulousness, and commitment to continuous growth.
- Experience in SaaS environments is advantageous but not mandatory.
Benefits
- Paid annual leave
- Complimentary lunch and snacks
- Company-wide annual retreat
- Health insurance coverage