Customer Success Advocate

Role Overview

At Corpay, we support businesses by providing payment, fleet, and related solutions complemented by excellent customer service. We are seeking an enthusiastic Customer Success Advocate for our Growth/SMB team to enable customers to maximize the value of our offerings.

Key Responsibilities

• Engage proactively with customers via welcome calls, account check-ins, and performance reviews.
• Educate customers about product capabilities, billing, charges, self-service options, and services.
• Detect early indicators of dissatisfaction, reduced usage, or churn and act decisively to address them.
• Handle customer inquiries, concerns, incidents, and complaints until successfully resolved.
• Conduct confident, commercially informed discussions on product usage, retention, pricing, and terms within established policies.
• Identify and promote opportunities for increased product adoption, upselling, or cross-selling relevant services.
• Collaborate closely with Sales, Customer Experience, Credit, and Operations teams to solve customer issues.
• Maintain accurate records and manage a high volume of customer interactions while ensuring compliance and quality.
• Contribute suggestions to enhance customer processes, communication, and overall satisfaction.

Candidate Profile and Skills

• Proven experience in customer-facing, retention, support, or sales roles, ideally in customer success or account management.
• Aptitude for quickly building rapport and communicating clearly through phone, email, and digital channels.
• Keen interest in understanding customer needs and enabling their success.
• Confidence in resolving issues and escalating concerns appropriately.
• Commercial awareness including comfort discussing pricing, value, and retention strategies within guidelines.
• Strong organizational skills with attention to detail and ability to prioritize competing tasks.
• Experience with CRM or customer management systems; Salesforce knowledge is beneficial.
• Resilience, sound judgment, and a collaborative mindset.
• Experience in related industries such as fleet, payments, financial services, or credit is advantageous but not mandatory.

Work Environment and Benefits

• Initially complete a three-month training period as a Customer Success Advocate.
• Post-training work arrangement: hybrid model with three days at Ellerslie office and two days working remotely from home.
• Dedicated workspace and company-provided equipment at the office.
• Formal, practical training to enable your success in the role.
• Working hours: Monday to Friday, 11:30 am – 7:30 pm.
• Competitive salary accompanied by a monthly performance-based incentive.

Company Commitment and Policies

Corpay is a global technology leader in commercial payment solutions, serving millions across more than 80 countries. We value diversity, equity, and inclusion and strive to maintain a respectful and supportive environment for all employees. Employment offers may be contingent upon successful pre-employment screening including background, identity, and reference checks, in line with local laws.

Corpay does not accept unsolicited resumes from recruitment agencies without prior agreement. We adhere to equal opportunity practices and provide reasonable accommodations upon request during hiring. We also responsibly incorporate AI and automated tools to enhance fairness in recruitment without replacing human decision-making.