Account Manager

Company Overview

Corpay is a global leader specializing in business payment solutions, serving clients across Australasia and globally with innovative and secure payment technologies for fuel, payables, tolls, and lodging expenses. The company prioritizes inclusion, diversity, and equitable employment practices, ensuring a respectful and supportive workplace culture.

Role Summary

As an Account Manager in the Ellerslie office, your primary focus will be on customer retention and commercial growth. By thoroughly understanding client business needs, delivering outstanding service, and fostering strong relationships, you will enhance account value and drive revenue expansions. This role balances customer advocacy with commercial goals, emphasizing proactive engagements and solution-oriented approaches.

Key Responsibilities

• Negotiate contracts and commercial terms that satisfy both customer and company objectives to achieve win-win outcomes.
• Maintain high customer retention rates through engaging service and focused solution conversations.
• Identify opportunities to increase portfolio value through upselling, cross-selling, and expanding existing accounts.
• Create tailored solutions to boost customer loyalty and long-term engagement.
• Address and resolve customer concerns promptly to foster trust and positive experiences.
• Develop close, strategic relationships and understand clients’ business challenges and goals as their main contact.
• Coordinate with internal teams like Sales, Commercial, Credit, and Customer Service to ensure seamless service delivery.
• Monitor market trends, competitor activities, and customer health metrics to uncover risks and opportunities.
• Analyze customer and commercial data to present insightful performance reports and recommendations.
• Achieve key metrics including retention, portfolio growth, revenue increases, and customer satisfaction targets.

Qualifications and Skills

• 3 to 5 years’ relevant experience in Account Management, Relationship Management, or customer-facing commercial/sales roles with a demonstrated record in nurturing partnerships and expanding account value.
• Experience in sectors such as payments, fuel, fleet, automotive, energy, financial services, or card products is advantageous.
• A strong commercial mindset with dedication to customer retention and growth.
• Proven capability in growing portfolios via relationship management and consultative selling.
• Confident negotiation and persuasive communication skills, able to influence stakeholders including executives and C-suite.
• Excellent communication and interpersonal skills with the ability to build durable client relationships.
• Sound commercial judgment, analytical skills, and problem-solving aptitude.
• Ability to prioritize multiple tasks while maintaining meticulous attention to detail.
• Proficiency using CRM systems to track customer portfolios and sales opportunities effectively.

Working Conditions and Benefits

• Competitive base salary complemented by a monthly performance-based incentive.
• Work schedule from Monday to Friday, 11:30 AM to 7:30 PM.
• Initial comprehensive training for three months before transitioning to a hybrid work model (3 days in office at Ellerslie, 2 days remote).
• Dedicated workspace and provision of company equipment.

Additional Information

Corpay emphasizes fair employment practices, including equal opportunity regardless of background or identity, and supports reasonable accommodations during the hiring process. Employment offers are contingent on successful pre-employment checks that may include criminal, financial, and identity screenings. AI tools may assist recruitment processes but do not make final hiring decisions.

Recruitment agencies without valid agreements are not entertained. The company is committed to transparent pay philosophy based on objective job-relevant criteria with optional bonuses or incentives applying where appropriate.