Customer Standard Specialist (Level 6)

About the Role

The National Land Agency invites applications for the role of Customer Standard Specialist at Level 6, Band 7 within the Business Services Division. The primary responsibility of this position is to assess and audit the quality and service delivery of Customer Service, Call Centre Service, and Mapping Officers who provide timely information on products and services.

Key Responsibilities

• Evaluate and audit service delivery and quality compliance among customer-facing teams.
• Monitor performances of Customer Service, Call Centre, and Mapping Officers.

Minimum Qualifications and Experience

• Bachelor's degree in Business Administration or a related discipline.
• Certificate in Supervisory Management.
• At least three years of supervisory experience in a customer service or sales setup; experience in e-commerce or call center environments is preferred.
• Proficiency in data analysis, including generating and interpreting performance-related metrics.

Additional Information

• Salary ranges from $3,501,526 to $4,709,163 annually.
• Applications must be submitted by August 28, 2026.
• Applicants should send a cover letter and résumé in PDF format, clearly specifying the job title in the email subject.
• Only shortlisted candidates will be contacted for further steps.
• Office location: 35 Hope Road, Kingston 10.