Customer Solutions Advisor
Barangaroo, New South Wales, Australia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 32 minutes ago
- Work mode
- In office
- Eligibility
- Applicants must have ongoing and unrestricted Australian work rights to be eligible for this role.
- Resume
- Required to apply
Where you'll work
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Job description
Overview
Join Vodafone as a Customer Solutions Advisor and become a champion for our customers by understanding their needs and helping them integrate technology into their everyday lives. At Vodafone, retail is more than sales; it's about connecting people and fostering a sense of community through excellent customer service.
Key Responsibilities
- Engage with customers to deliver tailored solutions that suit their lifestyles and provide the best value.
- Offer assistance and troubleshoot technical issues while guiding customers on how to use the Vodafone app for self-service at home.
- Stay updated with the latest devices, accessories, and exclusive partner perks, including music events.
- Participate in comprehensive training programs to build knowledge about the evolving telecommunications industry and products.
Candidate Profile
- Bring enthusiasm and a positive attitude to every customer interaction.
- Communicate effectively, remain adaptable, and demonstrate a genuine interest in technology.
- Willingness to continuously learn about new gadgets and industry trends.
- Ability to work at least 38 hours over a minimum of 5 shifts per week, with flexibility across 7 days and opportunity for extra shifts.
What Vodafone Offers
- Competitive salary with additional earning potential through incentives and bonuses.
- Complimentary SIM plan including unlimited calls, texts, and data, so you never pay a phone bill.
- Comprehensive wellbeing support and various leave options such as volunteer leave, parental leave, gender affirmation leave, plus an extra 5 days of leave annually.
- In-depth training on latest technology, leadership, and coaching skills.
- Career progression opportunities including leadership roles and head office positions via the 'Future you' internship and work experience programs.
Additional Information
Applications are welcomed even if candidates do not meet all requirements, as Vodafone values diverse backgrounds and perspectives. Australian unrestricted work rights are mandatory for consideration.
Recruitment steps include a CV submission, a brief 15-minute assessment, a phone conversation with Talent Acquisition, followed by an in-store interview to meet the team and learn about the role.
About Vodafone
Vodafone, a prominent Australian mobile brand within TPG Telecom, is acclaimed for bold innovation and prioritizing customers. The Consumer team ensures excellent products and seamless customer experience both online and in-store, helping Australians stay connected with value and simplicity.