Customer Services Representative
Auckland, New Zealand · Full Time
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- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 days ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Mondiale VGL
Mondiale VGL is a globally established transport and logistics company with over 40 years of experience, originating in Oceania and serving 19 markets worldwide. They provide comprehensive logistics services that include sea and air freight, import/export processes, customs clearance, wharf transport, and warehousing. With a diverse workforce of more than 1,500 employees, the company supports businesses in efficiently managing cross-border operations and supply chain logistics across regions including New Zealand, Australia, Asia, Europe, and the USA.
Key Responsibilities
- Manage shipments from order inception through to confirmed loading using the OneTrack dashboard.
- Ensure client data integrity within Cargo Wise (CW1) and generate essential client reports.
- Identify and resolve potential issues early, such as missing documentation, delays, or detention risks, to avoid financial impact.
- Advise clients on freight options and provide cost comparisons tailored to their specific needs rather than expedience.
- Properly onboard new clients including establishing their Standard Operating Procedures (SOPs) to ensure smooth transitions from the Sales team.
- Engage with clients regularly through calls, site visits, and face-to-face meetings to maintain strong relationships.
Qualifications and Experience
- At least three years of experience in import/export operations, air and sea freight, and familiarity with Incoterms.
- Understanding of detention, demurrage, and wharf storage concepts and their importance in logistics management.
- Ability to remain composed under pressure and escalate issues promptly when necessary.
- Effective and professional communication skills, both verbally and in writing.
- Strong attention to detail balanced with a client-focused attitude.
Additional Information
The company values its employees as its greatest asset and emphasizes the importance of a diverse and inclusive workforce. They are dedicated to cultivating a workplace culture where everyone feels respected, supported, and empowered to succeed. With a global operational footprint, Mondiale VGL recognizes that embracing diversity helps better serve the varied communities and clients they engage with daily.