Customer Services Representative

About the Role

DP World is seeking a Logistics Customer Service Representative to join the Control Tower team in Limerick. This role acts as the central liaison between clients, carriers, and internal teams, ensuring efficient communication, issue resolution, and seamless coordination of shipments to support timely deliveries and excellent service standards.

Key Responsibilities

• Provide professional, timely, and effective customer service addressing client inquiries, requests, and challenges.
• Serve as the primary contact for customers, keeping them informed about shipment statuses, delivery schedules, and any delays.
• Collaborate with internal departments such as operations, logistics, and warehousing to guarantee accurate and prompt order fulfillment.
• Coordinate with external carriers and partners to monitor shipments, resolve discrepancies, and ensure on-time delivery.
• Document all customer interactions and issue resolutions accurately using company systems.
• Identify and suggest improvements to customer service processes.
• Ensure adherence to company policies, procedures, and service level agreements to meet designated performance and customer satisfaction goals.

Candidate Profile

• Fluency in written and spoken English.
• At least two years’ experience in customer service; exposure to logistics or supply chain environments is a plus.
• Strong communication skills to effectively engage with customers and internal teams.
• Proactive problem solver with a focus on solutions.
• Highly organized, detail-oriented, and capable of multitasking in a fast-paced setting.
• Skilled in Microsoft Office suite; familiarity with CRM or ticketing software is beneficial.

Compensation and Culture

DP World offers competitive compensation within a rapidly growing global organization that fosters career growth, personal development, and an informal working atmosphere.

About DP World

As a major force in global trade, DP World operates with over 120,000 employees across 75 countries and six continents, advancing trade through innovative supply chain solutions and cutting-edge technologies like automated warehousing and intelligent delivery systems.

The company is committed to improving the efficiency of global trade flows and shaping the future by investing in disruptive innovations throughout the supply chain.