Customer Service Team Member

About The Good Guys

Established in 1952, The Good Guys is dedicated to helping families live better for less by offering unbeatable deals, excellent customer service, and expert advice on home appliances and consumer electronics. With a network of over 100 stores, online presence, and a commercial division, The Good Guys delivers world-class brands and exceptional service.

Why Join Us?

• Engage in a fast-paced, dynamic workplace that values diversity, creativity, and innovative ideas.
• Enjoy competitive pay which may include rewarding sales commissions and attractive incentives.
• Take advantage of career growth and extensive training programs within the JB Hi-Fi Group family.
• Benefit from exclusive discounts across JB Hi-Fi Group stores and access to our team member benefits app, featuring offers, wellness perks, and savings.
• Access to 12 weeks of paid parental leave for eligible primary carers and flexible or hybrid working options for certain roles.
• Support available through our Employee Assistance Program offering counseling and wellbeing resources.
• Participate in our Helping Hands workplace charity program contributing to community impact.
• Contribute to sustainability efforts aimed at achieving net zero carbon emissions by 2030 by embracing reduce, reuse, and recycle initiatives.

Position Overview

Reporting to the Customer Service Manager, this role is essential in executing store operations that support a sales-driven environment and promote profitable growth.

Key Duties and Responsibilities

• Manage store administration aligned with established procedures, including cash handling and transaction processing.
• Oversee multi-channel order fulfillment and maintain stock accuracy.
• Handle telephone inquiries professionally and manage incoming calls efficiently.
• Implement marketing initiatives and promotional activities effectively.
• Support financial goals through inventory control and careful management of expenses.
• Ensure adherence to sales channel fulfillment processes.
• Collaborate with team members to deliver a consistently positive customer experience and resolve complaints promptly.
• Contribute to brand representation via quality merchandising and presentation standards.
• Commit to ongoing development of sales skills and product expertise through e-learning and participation in additional training opportunities.

Essential Skills and Attributes

• Customer-centric mindset prioritizing customer needs in all actions.
• Results-driven approach maintaining performance even in challenging situations.
• Self-awareness to incorporate feedback for personal growth and strength enhancement.

Additional Information

If you are enthusiastic about this opportunity, please submit an application along with your CV. Confidentiality is assured. The Good Guys strongly supports diversity and inclusion; candidates are encouraged to apply even if they do not meet all listed criteria.