Customer Service Specialist

Overview

Kinisla is seeking a Customer Care Specialist to join their team based in Listowel. This pivotal role focuses on enhancing the quality and efficiency of customer service while initiating continuous improvements.

Role Responsibilities

• Communicate with customers professionally and promptly, ensuring effective interaction.
• Handle all facets of account management including responding to customer inquiries and coordinating interdepartmental information exchange.
• Manage the processing of customer orders and requests adhering to company guidelines, whilst identifying ways to boost efficiency and effectiveness.
• Address service-related challenges by understanding customer concerns, investigating root causes, proposing solutions, and escalating issues when necessary.
• Develop and maintain strong customer relationships through diligent account oversight.
• Stay current on products, customer profiles, operational processes, and supplier details.
• Work collaboratively with supply chain and commercial teams, engaging with supervisors or managers to improve customer service levels.
• Adapt proactively to changing business demands and environments.

Candidate Requirements

• Possession of a third-level academic qualification is essential.
• Competency in additional languages such as French, German, or Spanish is advantageous but not mandatory.
• Excellent communication and interpersonal capabilities.
• Ability to collaborate effectively in a dynamic and evolving workplace.
• Strong attention to detail coupled with organizational, analytical, problem-solving, and administrative skills.
• Team-oriented mindset with a strong enthusiasm for ongoing learning and career development.

About Kinisla

Kinisla is an integrated farm-to-fork company with a significant presence in consumer foods and a leading provider of nutritional and dairy ingredient solutions. With over five decades of expertise in milk processing and dairy technology innovation, Kinisla operates multiple manufacturing facilities throughout Ireland and maintains a wide retail network. The company values sustainability and innovation, partnering with local family farms to deliver globally recognized dairy brands.

Employing more than 1,700 professionals worldwide and generating approximately €1.3 billion in turnover in 2024, Kinisla fosters an inclusive culture that celebrates diverse backgrounds and encourages collaboration and professional growth.

Diversity and Inclusion

Kinisla is committed to fair recruitment processes based solely on merit, embracing diversity and inclusivity across gender, ethnicity, economic status, and other protected characteristics. The company does not accept unsolicited CVs from recruitment agencies without prior agreement.