Customer Service Representative
Darwin, Northern Territory, Australia · Full Time
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- Experience
- Any
- Salary
- AUD 37 – AUD 37 / hour
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
We are hiring a Customer Service Representative to join a leading Australian steel building solutions company known for quality, innovation, and sustainability. This full-time role operates Monday through Friday from 8am to 4pm, offering an hourly wage of $37 plus penalties. The position involves engaging with customers, handling sales and service enquiries, managing orders and quotations, and collaborating with internal teams to ensure excellent customer satisfaction.
Role Responsibilities
- Communicate with customers via phone and email regarding quotes and inquiries.
- Convert quotations and inquiries into sales opportunities by following up proactively.
- Process new orders and quotations while providing accurate product and pricing information.
- Coordinate with warehouse, sales, logistics, and other internal teams to meet customer expectations including product specifications, special packaging, and delivery schedules.
- Work collaboratively to improve cost efficiencies, resolve issues, and enhance the overall customer experience.
Candidate Requirements
- Prior experience in administration and customer service roles.
- Proficient in Microsoft Office Suite.
- Comfortable with invoicing and dispatch processes.
- Excellent organizational and communication capabilities.
- Ability to work independently and manage multiple tasks efficiently.
- Attention to detail is essential.
- Must clear pre-employment medical and drug & alcohol screening.
Benefits and Opportunities
- Competitive hourly pay rate of $37 plus applicable penalties.
- Standard Monday to Friday schedule, working hours from 8 am to 4 pm.
- Supportive and inclusive team environment with strong leadership backing.
- Opportunities for career advancement within a market leader in steel building solutions.
- Varied customer-focused role combining sales, service, and enquiry management.
Additional Information
Immediate start available. The employer promotes equal employment opportunities and values diversity in the workplace. The company encourages applicants from all backgrounds including various races, genders, ages, religions, cultures, and abilities.