Customer Service Representative

Role Overview

We are seeking a dedicated Customer Service Representative based in Lusaka, Zambia, to deliver outstanding service to members, ensuring swift resolution of inquiries, complaints, and service requests.

Key Duties

• Deliver high-quality customer support and resolve member issues promptly.
• Create and execute marketing approaches to improve SACCO’s visibility and expand membership base.
• Drive ongoing member recruitment efforts and maintain an up-to-date membership database.
• Design and facilitate financial literacy programs for members.
• Assess and monitor SACCO’s products and services, suggesting necessary interventions.
• Assist in implementing and regularly reviewing credit policies.
• Prepare work plans and aid in tracking performance and evaluation.
• Manage resources effectively within the assigned function.

Qualifications and Experience

• Possession of Full Grade 12/Form 5 Certificate.
• A university degree in Business Administration, Marketing, Customer Service, or related discipline.
• Master’s degree in a relevant area is advantageous.
• At least four years of relevant professional experience required.