Customer Service Representative

Position Overview

A reputable company located in Eight Mile Plains is seeking to hire a Customer Service Representative for their well-established call centre team. This role offers a stable, long-term employment opportunity with a genuine focus on maintaining work-life balance.

Key Responsibilities

• Handle inbound calls and customer email inquiries efficiently.
• Provide precise information regarding company products and services.
• Process customer requests including bookings and updates to accounts.
• Address queries and resolve issues raised by customers.
• Maintain accurate data entry within company systems.
• Coordinate with internal departments to ensure customer requests are fulfilled.
• Build and sustain positive professional relationships with customers.
• Undertake general administrative and customer service duties as required.

Candidate Profile

• Experience in customer service, call centres, or administrative roles is preferred.
• Strong communication skills through phone and email.
• Excellent attention to detail with high accuracy in data entry.
• Demonstrates a positive, helpful, and professional demeanor.
• Ability to efficiently multitask in a fast-paced environment.
• Good problem-solving skills to manage customer concerns.
• Eagerness and confidence in learning new systems and procedures.
• Willingness to work occasional extra hours when necessary.

Compensation and Benefits

• Hourly rate between $35 and $40 plus superannuation.
• Occasional opportunities for additional work hours.
• Supportive team atmosphere within an established company.
• Located in Eight Mile Plains.
• Chance to be part of a growing enterprise.